Service Manager - Full-time / Part-time

We invest in employees that show loyalty and offer the opportunity to grow & prosper from within. Are you looking for a company that recognizes hard work and rewards it? We offer a professional work environment with opportunity for advancement and a long term career. Service Manager provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues. Prepare annual budget and monitor budgeted expenditures. Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealership s Service Department customer, operating and profitability objectives. Benefits: * Medical / Dental / Vision Insurance * 401(k) * Training * PTO & Vacation days * Paid Holidays * Great Culture & Team Environment * Long Term Career Opportunites Responsibilities: * Ensure customer service and quality work is delivered to meet customer needs. * Performs necessary duties for the safe, efficient and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team. * Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed. * Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations. * Planning and reviewing compensation actions * Enforcing policies and procedures. * Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change. * Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions. * Establishes service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas; projecting expected sales volume and profit for existing and new products. Qualifications: * A high school diploma or GED is required. Additional training in heavy duty trucks required. Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered. * Experience in heavy-duty truck/engine repair and installation. * Prior experience in management is required. * Ability to troubleshoot and diagnose service issues and resolve complaints. * Skills in welding, electrical, and hydraulic systems. * Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers. * Experience in employee supervision and personnel administration preferably in a service technician environment. * Ability to develop written estimates and quote bids and schedule jobs. * Ability to read instructions, work orders, and specifications. * Must have excellent verbal and written communication skills. * Ability to operate personal computer and business applications. * Strong problem solving skills. * Goal oriented, results focused.
Associated topics: assistant general manager, backend, day shift manager, deli manager, floor manager, grocery store manager, kitchen manager, restaurant general manager, shift manager, supervisor