Automotive Service Advisor - Full-time / Part-time

Toyota of Henderson is a family owned business and has been for the past 17 years. We are located in Henderson NC and we are just minutes from Raleigh, Wake Forest and Durham. The Raleigh/Durham/RTP area has been named in the top 5 best cities to live in the country. Toyota of Henderson offers exceptional ongoing training and education directly through Toyota. We also offer a very competitive pay plan that rewards performance. Our dealership is always closed on Sundays in addition this person will have every other Saturday off. Our employees enjoy Sundays with their family. A few perks of working at Toyota of Henderson are working in a modern, cutting-edge facility built in 2009, not working Sundays, 401(k), and ongoing factory training and education. Being a part of the Toyota of Henderson family is unlike any other dealership experience in the area. We believe in a work-life balance and rewarding those who work hard and exceed their goals. If you believe you have the right skill set and have previous experience working in the automotive space or customer service industry, let us know, we want to hear from you! Apply today to learn what it's like to work at a dealership that gives you the tool set to be successful and work with a management team that has your best interest in mind! SUMMARY Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. What We Offer: * Opportunity for internal promotion and career growth with company * Very competitive pay plan that rewards performance * Excellent work environment with a new facility completed in 2009 * Professional Training with no cost to Candidate * Medical and Dental Plan Available * 401k Company Matching * Friends and Family Purchase Plan * Paid Vacations * No Sundays and every other Saturday off * Work in a modern, cutting-edge facility Responsibilities: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. * Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. * Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. * Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. * Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. * Maintains automotive records by recording problems and corrective actions planned. * Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements: * Previous experience as an automotive Service Advisor and a working knowledge of automobiles * Customer service skills * Sales experience * Proficiency with computers and technology * Reynolds and Reynolds experience is a PLUS * Ability to communicate complex technical concepts to customers * Clean and valid driver's license * Must be able to pass pre-employment background check and drug screen Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options. * Prior automobile sales experience * Prior automobile technician experience * A certification through the National Institute for Automotive Service Excellence * Retail experience * Reynolds and Reynolds