Experienced Service Advisor - Full-time / Part-time

Subaru Pacific -- Fastest growing Subaru dealer in the Los Angeles area! Want to join our fast paced team? We're ready to invest in your future. Candidates MUST have minimum of 3 years experience working as a Writer or Advisor in dealership service drive. As a Service Advisor, you will own our customer s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. BENEFITS: * 401k * Health insurance, medical, vision (Excellent medical) * Paid vacation & sick time RESPONSIBILITIES: * Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. * Monitor the progress of each vehicle throughout the day, and updating customers frequently * Increase profitability by maximizing sales & execute retail promotions. * Responsible for overseeing the technician working on customers vehicle including their time management/efficiency, parts ordering, job completion times. * Oversee and participate in quality control. * Participate in the development and documentation of Standard Operating Procedures as appropriate. REQUIREMENTS: * High School Diploma or equivalent. * Accredited training in service advisor skills, customer satisfaction and quality control. * Automotive service advisor experience. * Ability to concentrate and accomplish tasks despite interruptions. * Ability to perform a variety of tasks simultaneously. * Must be willing to submit to a background check and drug screen