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Geek Squad Double Agent, Appliance - SW PHX
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, AZ Phoenix, Arizona |
About this job
Our Appliance Install and Repair Tech is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices-with a primary focus on appliances.
Key accountabilities:
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Leads on two person jobs and complex projects as well as performs work alone.
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Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.
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Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.
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Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.
Basic Qualifications:
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1 year Customer Electronics delivery, integration, network, and/or repair experience in the primary field of focus.
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2 years customer service
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State/Local Licensing as required
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21+ years of age
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Clean driving record
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Able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of team, with or without accommodation
Preferred Qualifications:
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Customer Service Experience, including complex issue resolution.
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