Claims Representative

Claims Representative in Pennington, NJ     

Integrity Staffing Solutions is currently seeking a Claims Representative in the Pennington area.  Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together for over 20 years.  At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area.  Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solution’s recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today! 

Responsibilities:

The Wealth Claims Lost/Stolen associate will be responsible for the initiation of various fraud and non-fraud GWIM claim types including credit card, ATM, debit card, check fraud, ACH transactions, and online wire transfers for GWIM banking and brokerage products and would operate as a concierge for the GWIM client base. WCLS associates will handle inbound calls from advisory clients, and MLSN. They will be responsible for resolving client merchant, credit, or ATM claims within the bank's policies and procedures. Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve client differences; answer service requests and inquiries received from various channels. The WCLS associate may also debit or credit client's accounts as appropriate, process chargeback’s or update clients regarding pending claims. They will also maintain internal operational and financial controls for all assigned cases and ensures that all cases are resolved in compliance with industry regulations and internal policy and procedures. Works within a team environment. They may provide support and training to other service associates within the department.

The WCLS Associates are required to have a broad knowledge of the financial industry and an understanding of GWIM’s service model and technology. May be required to solve problems and investigate/resolve a wide variety of issues and requests include gathering additional information , setting expectations and working with other support organizations to fulfill requests. Meeting or exceeding established service level agreements and department set performance metrics. May handle escalated issues by successfully navigating the organization to resolve client requests. Is accountable for the successful resolution of all client requests. After the required training curriculum is successfully completed and a passing grade on both of the practical and written assessments is achieved, the Associate will assume the WCLS position servicing inbound client contacts. The Associates are required to provide complete and accurate information regarding Merrill Lynch’s brokerage and Bank of America Claims process.

Key Responsibilities include:
• Handle incoming client and branch office calls utilizing professional telephone and problem solving skills
• Assisting GWIM clients with brokerage and/or banking claim inquires, initiation, and updates.
• Minimize fraud and financial loss by blocking and reissuing client material ( i.e. cards, checks)
• Consistently achieve minimal or beyond expectations for performance metrics and quality standards

Skills:

• Candidates should have customer service experience, basis knowledge of Microsoft Word and Excel, good communication skills, and are able to work in a high-pace environment.
• They must also be able to manage and take ownership of multiple assignments, manage towards deadlines, work with a team, be dependable and have a professional demeanor.

Additional Information:

• Hours: 37.50/ WK-  Weekends Required
• Pay: $18.00
• Employment Type: Contract
• Limited medical and dental coverage for contractors and their families available immediately
• Opportunities for professional growth.

Integrity Staffing Solutions is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screen.

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