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Customer Service Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Oak Brook, IL Oak Brook, Illinois |
About this job
At Advocate Health Care we understand that a healthy environment is vital to human health. Nationally recognized for environmental excellence, we strive to mitigate environmental harm and contribute to the well being and health of our associates, patients, visitors and the communities we are privileged to serve. Be a part of a movement in health care invested in reducing its environmental impact and creating healthier spaces for our patients to heal, physicians to practice and associates to work.
Qualifications:
* High School or general education degree (GED) required.
* 1 year healthcare business office/revenue cycle experience
* Prefer 1~2 years previous Call Center experience with heavy patient contact
* Familiar with standard insurance verbiage
* Knowledge of Web and Web based programs
* Typing 40 WPM
* 10 key calculator
* Must be able to operate computer and software systems.
* Ability to read, write, speak and understand English proficiently.
* Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with patients and third parties.
* Heavy/repetitive computer keyboard and monitor use.
* Heavy telephone/headset use.
* Ability to listen to and understand information and ideas presented verbally and in writing.
* Consistently exercise critical thinking skills or use logic and reasoning to assess and resolve problems.
* Quickly makes sense of, combines and organizes information.
* Consistently maintain a professional and approachable demeanor.
* Effectively handle stressful and difficult situations
* Able to work under pressure and meet stringent deadlines in a fast~paced environment.
* Ability to work independently
* Pays strong attention to details and maintains high degree of accuracy
* Successfully alternates between two or more activities or sources of information.
* Accepts responsibility and maintains high level of accountability
* Strong collaboration skills
* Available to respond to patient/third party requests during regular business hours.
* Ability to work on a computer for extended periods of time
* Ability to speak on phone throughout a daily assigned shift (with opportunity to alternate between sitting and standing if necessary).
* Ability to work effectively in an open floor environment
* Lifting a minimum of 10 pounds.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.
Description
Addresses and resolves patient inquiries regarding billing, collections, insurance, payment and other issues related to hospital bills. Provides information, responds to questions, identifies appropriate opportunities to collect payment for services that have been provided. Serves as an advocate for the patient and family members when dealing with problem accounts. Provides efficient, courteous and expert customer service to all patients, insurance carriers, doctor offices and all other third parties in relation to hospital account inquiries. Assures that confidentiality/HIPAA guidelines are followed.
Accountabilities:
Resolves telephone inquires pertaining to the billing and collection of hospital bills in a courteous and efficient manner, ensuring compliance with HIPAA guidelines and Advocate Health Care policies and procedures.
Adheres to established Advocate and SRCO policies, procedures, guidelines and productivity standards.
Responsible for personal and professional growth and development.
Verifies insurance and demographic information given from callers or by mail/fax, determines appropriate insurance code, updates accounts in system and schedules the bill.
Utilizes the various patient accounting systems to review retrieve and updated information as needed.
Responsible for reviewing and researching the accuracy of disputed charges during the course of the phone call.
About Advocate Health Care
Advocate Health Care, named among the nation's Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state's largest integrated children's network, the state's largest emergency and Level I trauma network, one of the area's largest home health care companies, and the region's largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.
Qualifications:
* High School or general education degree (GED) required.
* 1 year healthcare business office/revenue cycle experience
* Prefer 1~2 years previous Call Center experience with heavy patient contact
* Familiar with standard insurance verbiage
* Knowledge of Web and Web based programs
* Typing 40 WPM
* 10 key calculator
* Must be able to operate computer and software systems.
* Ability to read, write, speak and understand English proficiently.
* Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with patients and third parties.
* Heavy/repetitive computer keyboard and monitor use.
* Heavy telephone/headset use.
* Ability to listen to and understand information and ideas presented verbally and in writing.
* Consistently exercise critical thinking skills or use logic and reasoning to assess and resolve problems.
* Quickly makes sense of, combines and organizes information.
* Consistently maintain a professional and approachable demeanor.
* Effectively handle stressful and difficult situations
* Able to work under pressure and meet stringent deadlines in a fast~paced environment.
* Ability to work independently
* Pays strong attention to details and maintains high degree of accuracy
* Successfully alternates between two or more activities or sources of information.
* Accepts responsibility and maintains high level of accountability
* Strong collaboration skills
* Available to respond to patient/third party requests during regular business hours.
* Ability to work on a computer for extended periods of time
* Ability to speak on phone throughout a daily assigned shift (with opportunity to alternate between sitting and standing if necessary).
* Ability to work effectively in an open floor environment
* Lifting a minimum of 10 pounds.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.
Description
Addresses and resolves patient inquiries regarding billing, collections, insurance, payment and other issues related to hospital bills. Provides information, responds to questions, identifies appropriate opportunities to collect payment for services that have been provided. Serves as an advocate for the patient and family members when dealing with problem accounts. Provides efficient, courteous and expert customer service to all patients, insurance carriers, doctor offices and all other third parties in relation to hospital account inquiries. Assures that confidentiality/HIPAA guidelines are followed.
Accountabilities:
Resolves telephone inquires pertaining to the billing and collection of hospital bills in a courteous and efficient manner, ensuring compliance with HIPAA guidelines and Advocate Health Care policies and procedures.
Adheres to established Advocate and SRCO policies, procedures, guidelines and productivity standards.
Responsible for personal and professional growth and development.
Verifies insurance and demographic information given from callers or by mail/fax, determines appropriate insurance code, updates accounts in system and schedules the bill.
Utilizes the various patient accounting systems to review retrieve and updated information as needed.
Responsible for reviewing and researching the accuracy of disputed charges during the course of the phone call.
About Advocate Health Care
Advocate Health Care, named among the nation's Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state's largest integrated children's network, the state's largest emergency and Level I trauma network, one of the area's largest home health care companies, and the region's largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.
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