Assistant Store Manager - Full-time

Assistant Sales Managers are responsible for ensuring that associates provide exceptional customer service. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Sales Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards. They must demonstrate knowledge of the store’s products, purpose and goals.

This is a sales floor, Working Management Position – Must be able and willing to lift up to 60 lbs and be proficient in performing all positions throughout the store as needed.

Major Responsibilities:

• Train, coach and observe associates while providing constructive feedback
• Provide input into merchandising decisions to the store manager
• Resolve customer and employee complaints in a timely and satisfactory manner
• Lead associate team to accomplish store goals
• Be proficient in all store technology (i.e., ACENET, POS system)

Minimum Requirements:

• Education/Training:  High School degree, some college preferred.  Posses a vast product knowledge of hardware related products along with a willingness to learn
• Experience:  Retail experience preferred / Management Experience a Plus
• Skills/Knowledge:  Strong leadership and analytical skills

• Excellent customer service skills
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Strong problem-solving and organizational skills
• Ability to lead and develop others

• Ability to handle multiple projects and task with a high attention to detail
• Knowledge of retail computer systems, MS Word and Excel a plus.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business