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Insurance Authorization / Front Office
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Fresno, CA Fresno, California |
About this job
Insurance Authorization Clerk - Front Office
- Initiates follow-up activities regarding open authorizations
- Makes written and verbal inquiries to payors
- Analyzes and problem solves account issues to full resolution
- Provides support for inquiries from internal and external customers regarding account/authorization status
- Maintains updated information on patient accounts
- Handles internal and external customer inquiries regarding authorization status and insurance verification history
- Performs eligibility verification on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers
- Researches issues off-line as needed with payor/physicians/ patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns
- Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management
- Additional team activities projects, and work flow as assigned
- Insurance Authorization
- Front Office Experience
- Customer Service
- Phone Etiquette
- Bubbly personality / positive attitude
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