Call Center Customer Service Representative

Technical, process and support of our internal and external customers are the primary responsibilities of this role.  Support will be delivered via the telephone, tickets email and postal service.
 
Major Responsibilities
•         Addresses technical and procedural inquiries from ACE locations
•         Responds to external customer requests 
•         Performs technical troubleshooting and diagnosis hardware and software issues
•         Implements solutions and escalates issues
•         Stays abreast of various product offerings as well as state regulations/requirements
•        Creates and clearly documents tickets for all inquiries
•    Achieves satisfactory performance in all areas such as, but not limited to, call monitoring, attendance, ticket resolution and knowledge testing
•    Demonstrates a commitment to customer service

•     Ensures the safeguarding of customer information
•    Achieves satisfactory performance in all areas such as but not limited to call monitoring, attendance, ticket resolution and knowledge testing
•    Demonstrates a commitment to customer service

•    Effectively integrates change and demonstrates flexibility

•    Must be receptive to feedback, coaching and mentoring

•    Shows a positive attitude towards colleagues, customers and employers

•    Must be receptive to feedback, coaching and mentoring

Education:     High school education or equivalent with a minimum of one year 1st level call center and/or customer care experience.  Experience of working in ACE Cash Express retail outlets a plus.                                                  Industry:        Experience in call center and/or customer care environments.    Technical:    Experience with documenting incoming calls via some type of computer application is required.  A working knowledge of POS software and/or hardware peripherals is a plus.      Overall:    Enthusiastic and excited about providing outstanding customer service and exhibits patience with others and high personal ethics.  Should have good organizational skills and be goal-oriented.  Must be a positive and people-oriented person.