Background Screening Services Processor

Driven To Serve® and Ready to Succeed!

Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you’re a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there’s no limit to where Towne Park might take you!

No matter what you’re looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it’s team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you’ll find a fun and welcoming work experience! JOB SUMMARY
The Background Screening Services Processor is mainly responsible for tracking, resolving and escalating issues during the pre-hire screening processes. In addition, will be responsible for communicating to Talent Acquisitions, operations and clients any required results status’ as outlined by contract or procedure.

DUTIES AND RESPONSIBILITIES
• May assist Talent Acquisitions in initiating criminal background checks, driving record information, SSN verifications, OIG and Sexual Offender Registry searches and drug screenings.
• Tracks background screening results and resolves or escalates concerns for quick resolution
• Researches status of background checks delayed in the ATS
• Ensures required backgrounds screenings are administered by Towne Park standards or addition client contracted standards
• Communicates to stakeholders the standing of the screenings including Clearance Letters to the client, if required
• Stores screening results in accordance with Towne Park standards to ensure complete record keeping for each associates and being audit ready
• Assists, as needed, in post hire or recurring screenings and client communications

Systems and Standards

Maintains a clean, neat work environment

Completes all tasks in a timely manner as instructed by the Manager, Background Screening Services

Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers

Treats clients and associates with courtesy, respect and dignity

Interfaces with talent acquisitions, management and technology support personnel, as needed

Identifies current or potential problems with reports, analyzes the impact to financial data, and proposes solutions

Safety and Risk Management

Understands and follows safety and security procedures

Practices preventative safety procedures as set forth by Towne Park

Reports all accidents and incidents to the Manager, Background Screening Services immediately

Uses only equipment trained to use and operates all equipment in a safe manner

Reports all potential high risk areas and safety concerns to the Manager, Background Screening Services

KNOWLEDGE, SKILLS AND ABILITIES

Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, and Outlook), the internet and various ATS and HRIS applications

Ability to work independently to effectively plan and set priorities to accomplish required tasks

Ability to manage several projects simultaneously while working under pressure to meet deadlines

Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials

Excellent written and verbal communication skills to effectively address all levels in the organization

Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures

Ability to exercise judgment and discretion

QUALIFICATIONS

High School Diploma or GED AND at least two (2) years of administrative experience

Previous experience with multi-site, multi-state, multi-functional organizations

Experience with Workday software, First Advantage and SterlingONE.

PHYSICAL DEMANDS AND WORK ENVIORMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is regularly required to stand; walk; sit; use hands to finger, grasp, handle or feel objects, tools or controls; reach with hands and arms; talk; and hear.

Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

Working extended hours may be required as needed.

ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations.

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Associate Signature Associate Name (Printed) Date