Franchised Front Office Manager - Full-time / Part-time

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

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• Maintain stands of guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Works with Assistant Director of Operations to develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel.
• Reviews Daily Revenue Report to ensure accuracy.
• Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
• Manages in compliance with established company policies and procedures.
• Manages in compliance with local, state and federal laws and regulations.
• Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintains procedures for credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Ensures all existing marketing programs are understood and utilized by the front office staff.
• Conducts inventory and performs purchasing duties as needed.
• Ensures cleanliness and orderliness of all work space and storage areas.
• Acts as Manager On Duty as scheduled.
• Attends weekly staff meetings 
• Performs other assignments as requested.