Restaurant Manager

Overview

The Restaurant Manager is responsible for daily operations and guest experiences for our newest iconic experience, Ole Red (a 16,000-square foot multi-level restaurant, bar, and entertainment destination) located in Nashville, Tennessee. This individual will have the unique privilege of getting in on the ground floor of this new endeavor scheduled to open late Spring 2018. This role will work in close partnership with the Assistant General Manager (AGM) and the General Manager (GM) on the development, implementation and execution of the business strategies – to include service and sales strategies, operational budget, restaurants/bars and banquets/catering.

Responsibilities

• Oversee staff and operations on the main floor of the restaurant
• Ensure consistent positive guest experiences through continuous interaction and feedback requests
• Respond to negative feedback by taking all appropriate actions to diffuse the situation and turn it into a positive one
• Actively participle in the attraction, selection and development of front line and management staff
• Develop direct reports by communicating performance expectations and delivering timely feedback
• Seek opportunities to enhance revenue and produce new possibilities in all areas of operations
• Provide leadership and support for Ole Red Nashville by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
• Partner with the AGM and GM to prepare annual budgets, as well as P&L oversight/management
• Participate in the development of long and short-term plans for revenue growth and cost control measures
• Ensure systems are in place for all inventories/controls
• Provide support for all entertainment programming for the main floor
• Meet and exceed all financial budgeted expectations for Ole Red Nashville
• Ensure compliance with corporate standards to maintain a working environment that is free of discrimination and harassment
• Maintain a positive attitude while remaining objective in all circumstances
• Communicate and uphold all corporate standards, guidelines, policies and procedures
• Partner with the AGM and GM on physical facility to ensure proper maintenance and repair
• Maintain composure to assuage potential volatile situations in a positive, effective manner
• Maintain personal integrity by abiding by and supporting the values and principals of the company
• Support high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions
• Perform other duties as assigned

Qualifications

Education:

• High school diploma required
• College degree is preferred
• Bachelor’s degree in hotel/restaurant management is desired
• A combination of practical experience and education will be considered as an alternative

Experience:

• 3 years of progressive restaurant management experience required
• Experience leading a team in an entertainment venue a plus
• Extensive experience working with Microsoft Office (Outlook, Word, Excel)
• Must possess a valid TN driver’s license

Knowledge, Skills & Abilities:

• Strong knowledge in the following dimensions of restaurant functions required: food planning and preparation, purchasing, sanitation, security, corporate compliance, recordkeeping, and preparation of reports
• Strong organization skills, with the ability to stay focused in chaotic situations
• Ability to communicates assertively in a non-aggressive, candid manner

Licenses/Certifications:

• Servsafe