Healthcare Customer Service - Full-time / Part-time

Aerotek is currently seeking multiple Customer Service Representatives to work in the Baltimore Metro area.

The Customer Service Representative will:

Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

Respond to telephone or written correspondence inquiries from customers within established timeframes.

Provide assistance to customers regarding website registration and navigation.

Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.

Maintain performance and quality standards based on established call center metrics including turn-around times

Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

Qualifications:

• High school diploma
• 1+ years of call center customer service experience preferably in a healthcare environment.
• Medical terminology experience
• Previous experience with medical/insurance claims
• Microsoft office
• EMR

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.