Customer Service Representative - Full-time / Part-time

Aerotek is currently hiring for call center representatives in the Baltimore area. MUST HAVE at least 6 months experience in call center or an office environment.

SUMMARY
Operates on behalf of clients as a customer service representative of the client by servicing customers and providing phone support often by accessing the clients systems. Contacts with customers are accomplished in both an inbound (call queuing) and outbound (predictive dialer) call center environment.

These folks would be working with their Education client----Answering questions about financial aid, reimbursement, tuition, class schedules, admittance etc. etc.


Works with multiple client-specific strategies for servicing accounts.

Works with multiple client CRM systems and knowledge base systems.

In some cases may provide email and or live chat support.

Refers problematic customer calls to management when necessary.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.