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Mortgage Servicing Colllector - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | San Dimas, California 91773 San Dimas, California |
About this job
Seeking Mortgage Collectors for an immediate need in San Dimas, CA.
Job Duties Include:
- Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan
- Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections
- Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
- Maintains confidentiality of customer's nonpublic information
- Provides information and knowledgeable assistance regarding mortgage loans
- Maintains customer records on servicing platform
- Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
- Provides written and verbal responses to customer inquiries as needed
Minimum Requirements:
- 3+ years experience in mortgage collections
- Experience working in a call center
- Experience with skip tracing and using an auto dialer
- Knowledge of FDCPA guidelines
If you meet the minimum requirements please apply directly to the posting.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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