Front Desk Associate - FT - Full-time / Part-time

DescriptionRecently acquired by Marcus Hotels & Resorts and backed by over 80 years of successes serving guests and creating magical memories, the Sheraton Chapel Hill's central location between University of North Carolina and Duke University provides easy access to the Research Triangle Park and local attractions such as Franklin Street, Finley Golf Course, and more.
Managing close to 5,000 guest rooms in 9 states including; Wisconsin, Nevada, California, Illinois, Georgia, Minnesota, Nebraska, Texas, and Oklahoma, Marcus Hotels & Resorts applies a rigorous discipline for uncompromising guest service and employee engagement. For those looking to join an organization focused on associate support and development as the primary means to operational success, the Sheraton Chapel Hill is the perfect place to begin or continue your career.
In this role you will be the first and last point of contact with our guests. You will greet and register guests, provide prompt and courteous service, answer calls from internal and external customers, and close out guest accounts at the end of their stay.
ESSENTIAL FUNCTIONS:

Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.

Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.

Handle guest issues promptly and efficiently and report all challenges and guest opportunities to management.

Remain calm and alert, especially during emergency and/or busy hotel activity.

Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.

Answer guest questions regarding area or hotel, outlet information and services.

Follow all Marcus Hotels and Resorts policies and procedures, Sheraton Standards, and Information Protection procedures.

Work effectively with other hotel departments and team members, most frequently with Housekeeping and Engineering, providing follow up on all guest needs that have been delegated to others.

POSITION REQUIREMENTS:

Prior hospitality experience preferred, other roles in customer service, host and hostess, retail clerk, receptionist and cashier would be very beneficial.

Cash handling experience preferred.

Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.

Basic mathematical skills and ability to operate a 10-key by touch.

Ability to effectively deal with guest and employee concerns in a friendly and positive manner.

Excellent listening and communication skills to include the ability to read, write, speak, and understand the English Language.

Ability to stand and move throughout the front office and lobby continuously to perform essential job functions.

Hearing and visual ability to observe and detect signs of emergency situations.

Must be able to represent the company in a professional and courteous manner.

Must possess a valid Driver s License and submit to a driving and criminal background check.