Exit Gate Attendant

Company Overview:
AEZ operates nationwide, with 75 locations in 44 domestic markets, including 23 of the 25 major U.S. airports, and globally through its partnership with Europcar. AEZ operates two distinct brands: Advantage Rent A Car and EZ Rent A Car. The Company is owned by Toronto-based private equity firm Catalyst Capital.
We have built a strong leadership team of both industry and functional experts, designed new healthcare and incentive plans, and invested in organizational performance review processes.
Customer experience initiatives are a continuous focus. We re-engineered our revenue management process and ancillary sales pricing strategy to ensure a competitive place in the market. Our customer service and reservation process were transitioned to a word class call center, and we launched a company-wide customer service and feedback program geared at never disappointing a customer.
At AEZ, we have three simple goals, with many ways in which to deliver them.

1. We should never disappoint a customer. We greet and treat every customer as we expect our friends and family to be treated
2. We should never disappoint an associate. We show each other the respect and regard we expect for ourselves.
3. We should always protect our assets. We maintain our vehicles and our spaces like our own.

Position Summary
Responsible for providing superior, friendly and efficient service during all aspects of the rental car process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with company standards.
Duties and Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
• Other duties as required

Qualifications :

• High school diploma or GED required
• Minimum of 1 year experience handling customer service functions
• Ability to pay attention to detail
• Must have the ability to manage stressful or unusual situations in order to maintain good customer service
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications
• Must be willing to wear company uniforms
• Must be at least 21 years old and be able to pass pre-employment background and drug screens.
• Must have a valid driver's license with a satisfactory driving record (i.e. no more than 2 moving violations within the last 2 years and no DWI/DUI's, suspensions and/or "at fault" accidents within the last 2 years).
• Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Benefits:
Our benefits package goes the distance-with Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we'll help you take care of yours.
Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:

• Perks at Work offering employee discounts on entertainment, travel and products/service and reward points on purchases!
• Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
• Online health and wellness tools including, online assessment and screeners, self-help programs & health calculators
• Trusted, on-line health information available 24/7

Advantage is an EOE M/F/V/D Drug-Free Workplace. Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.
The ADVANTAGE is yours! Join our team, apply today!
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.