Hotel Front Desk Clerk (Full-Time)

Job Resbonsibilities & Qualifications

Built on a culture of safety and integrity, NMS delivers award-winning support services to a variety of clients every day. Our clients have peace of mind, knowing that we are committed to delivering best-in-class service. NMS brings creativity, technology and experience to every project.

The Hotel Front Desk position is responsible for all hotel front desk related functions.

ESSENTIAL DUTIES:

• Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality.

• Greet and register guests and provide room assignments accommodating special requests whenever possible.

• Handle guest check ins and checkouts efficiently and in a friendly and professional manner.

• Communicate with previous shift, organize shift and review remaining reservations that are to arrive.

• Verify that all updated contingency reports have been run.

• Resolve any discrepancies with departments out of balance.

• Ensure credit card draft capture is in balance.

• Print registration cards for next day arrivals.

• Verify GTD no shows and complete walked guest report.

• Assist guests with general services such as check cashing, making change, and answering any general questions.

• Ensure that all wake up calls are handled promptly and properly.

• Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review.

• Post room charges, food and beverage charges, phone charges, compute guest bills using PMS, collect payment following all cash handling procedures as required.

• Balance accounts to zero.

• Balance all rebates, paid outs, and misc. charges.

• Inform management of any discrepancies.

• Prepare Housekeeping Reports recording same day checkouts, stay overs, etc.

• Complete, print and leave all required reports at the assigned areas for designated managers.

• Conduct ongoing verification of hotel security with others using the two way radio system.

• Represent the Hotel in regard to guest complaints and situations that require immediate attention.

• During down time, inspect the desk area for cleanliness, refill supplies as needed, inventory items as assigned. Have a thorough knowledge of emergency procedures.

• Ensures the desk is always attended.

• Moves luggage or packages weighing up to 35 lbs.

• Supports the hospitality programs to ensure their success.

• Through training programs, continues to practice skills taught.

• Wear proper uniform at all times as specified in associate handbook.

• Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.

• May operate a company vehicle if needed, or cover the Hotel's Van Driver.

• Other related duties may also be assigned.

Qualifications

THIS POSITION REQUIRES:

• High school diploma or GED equivalent.

• Experience at a branded hotel or some formal travel agency or related college training.

• Must be familiar with computer systems and cash handling.

• The ability to work rotating shifts, weekends, callouts, etc.

• A valid drivers license and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy.

• Must be fluent in speaking, reading, and writing English.