Lead Service Writer - Full-time / Part-time

Overview

 

General RV, one of the largest and most successful RV dealers in the nation, has an immediate opening for a Lead Service Writer at our Wixom, MI location. As a Lead Service Writer, you’ll provide leadership and direction to all service writers, while also supporting Service Managers and Operations.

Responsibilities

• Run daily reports for all service advisors to audit work. Review with advisors to ensure proper workflow.
• Deliver a high level of customer care by assisting advisors and management with customer concerns, questions and entire service experience.
• Train all new service advisors on policy, procedures and computer system.
• Provide daily support to existing service advisors for continued growth, and enforce department policies.
• Schedule service appointments with customers in a timely and efficient manner.
• Act as liaison between RV Manufacturers and service personnel.
• Successfully communicate with service customers to determine service issues or maintenance that is needed.
• Ability to clearly explain technical issues to customers and how the issue can be repaired.
• Other duties assigned by management.

Qualifications

• Minimum of High School Diploma required.
• Prior management and/or writing experience in a service or parts environment strongly desired.
• General automotive or RV mechanical knowledge preferred.
• Strong communicator, both written and verbal.
• Highly organized with ability to multi-task in a timely, efficient manner.
• Reliable and strong work ethic.
• Valid driver’s license.

 

General RV offers a great benefits package that includes medical, dental, vision, paid vacations and 401k options.