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RELIABILITY ENGINEER MANAGER - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dallas, TX Dallas, Texas |
About this job
POSITION PURPOSE
This position will be responsible for the day to day management of the payments reliability engineering team. This team will focus on adding reliability to the Home Depot payments services. It will focus on monitoring solutions, capacity planning, wheel of misfortune exercises, application performance and VALET monitoring, and overall health of payments services.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30% - Delivery & Execution:
Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Works with vendors and partners for the successful implementation of critical tooling and platforms
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
Evaluates new technologies for adoption across the enterprise
Participates in and leads review board sessions to drive consistency across the enterprise
Fills in on product teams for engineers who are out of the office
10% - Support & Enablement:
Fields questions from engineers, product teams, or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Acts as a technical escalation point for the engineers on the team
50% - People:
Provides leadership, mentoring, and coaching to Software Engineers
Attracts, retains, and develops top talent to build a world class Software Engineering Team
Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
Acts as a proponent of modern software development practices
Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
10% - Learning:
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems
NATURE AND SCOPE
Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Mastery of an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5-7 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:
Knowledge, Skills, Abilities and Competencies:
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
This position will be responsible for the day to day management of the payments reliability engineering team. This team will focus on adding reliability to the Home Depot payments services. It will focus on monitoring solutions, capacity planning, wheel of misfortune exercises, application performance and VALET monitoring, and overall health of payments services.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30% - Delivery & Execution:
Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Works with vendors and partners for the successful implementation of critical tooling and platforms
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
Evaluates new technologies for adoption across the enterprise
Participates in and leads review board sessions to drive consistency across the enterprise
Fills in on product teams for engineers who are out of the office
10% - Support & Enablement:
Fields questions from engineers, product teams, or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Acts as a technical escalation point for the engineers on the team
50% - People:
Provides leadership, mentoring, and coaching to Software Engineers
Attracts, retains, and develops top talent to build a world class Software Engineering Team
Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
Acts as a proponent of modern software development practices
Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
10% - Learning:
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems
NATURE AND SCOPE
Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Mastery of an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5-7 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:
- 7+ years of relevant work experience
- Proficient in production monitoring concepts and implementation including synthetic, real user, application performance, system, log, time-series, and dashboarding. Includes tools like appdynamics, dynatrace, newrelic, splunk, grafana, ELK, etc
- Proficient in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security
- Proficient in a modern scripting language (preferably python)
- Proficient in a modern infrastructure automation toolkit such as Puppet or Chef
- Proficient in a Linux or Unix based environment
- Deep understanding of modern microservice based architectures and operations
- Experience in destructive testing methodologies and tools such as chaos monkey
- Experience in CI/CD automation
- Experience in a version control systems such as Git or SVN
- Experience in a cloud computing platform and the associated automation patterns it provides
- Experience in defensive coding practices and patterns for high-availability
- Exposure to a modern objected oriented programming language (preferably Java)
Knowledge, Skills, Abilities and Competencies:
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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