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in Belleville, MI
Customer Service Representative
Hours | Full-time, Part-time |
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Location | Belleville, Michigan 48111 Belleville, Michigan |
About this job
Job Description
This position is dealing with customer service for a Pharmacy Benefits company. In this position you will be responsible for the following:
- Taking inbound calls regarding pharmacy inquiries
- Assisting company members with benefit information and updating
- Communicate with Doctors and Pharmacists regarding Prior Authorization
- Set up the primary steps for Prior Authorization to be established
- Document all calls and interactions when on the job
- Update client and member information
- Establish copay amounts based on benefits
- Assist with prescription information
- Advise on what medication can be administered based on the individuals benefit coverage
- Communicating with various departments to provide status updates on member processes
- Abide to all performance metrics and adhere to attendance policies
The company is looking for potential employees that are trying to establish a career with the company. This is a 6 month Contract to Hire position and provides at least a 40 hr work week. The company does provide 4-5 weeks of training in a classroom setting and administers tests based on the information gone over in training.
Shift:
The company is open 7 days a week from 8am - 11pm. Potential employees must be able to work any 8hr shift during operation hours on any day of the week.
Qualities for Consideration:
- Medical/Healthcare/Pharmacy Background
- 1-2 years of call center experience
- Ability to handle large amounts of technical knowledge and apply it on a daily basis
- Experience/Certification as a Pharmacy Technician
Pay Rate:
$15/hr (Pay increase if nationally certified)
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.