Customer Service Specialist - Driver - Great Benefits! - Full-time / Part-time

Hajoca Corporation is the nation's largest privately held wholesale distributor of plumbing, heating and air-conditioning, industrial pipes-valves-fittings, pool and waterworks supplies for residential, commercial, industrial and infrastructure construction. We have over 350 locations throughout the United States, representing the premier product lines in our industry.

Since 1858, Hajoca has been blending the strengths and clout of a large company with freedom and opportunity for employees. The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our employees, and devotion to Hajoca's proven business principles of "Service, Integrity, Reliability."

Are you outgoing and value customer service? Are you service-oriented and thrive on ensuring customer satisfaction? Do you thrive on accurately helping new and established customers obtain the products their businesses need? If so, then Penstan Supply, a division of Hajoca Corporation, would like you to join the dedicated team at our Cranberry Township, PA location as a Customer Service Specialist. Our team has been servicing the Cranberry Township community for many years offering the very best in products and value-added services. We are a close-knit group that works together to provide the best service to both new and existing customers.

The Customer Service Specialist (CSS) provides total care to our clients to ensure that we meet their expectations every time they interact with our organization. The CSS is responsible for counting, verifying and receiving incoming vendor shipments, and customer return material; stocking and maintaining the warehouse and counter sales areas; picking, documenting and packing customer orders. The CSS will load trucks, perform merchandise deliveries, and pickups.

Your specific duties will include, but are not limited to:

Driving / Merchandise Delivery Duties

- Drive a Company truck, operating it safely and in compliance with Company rules, applicable laws and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management.

- Load the truck at the Profit Center with Hajoca merchandise to be delivered. Secure the load properly so that nothing will shift, get damaged or fall from the truck. Ensure the necessary equipment to safely unload the merchandise is available.

- Load the truck at other locations with merchandise. This includes merchandise picked up at vendor locations, returns from customers, and purchases from other wholesalers.

- Unload correct merchandise from the truck and place it where the receiving party wants it. Obtain legible signature for all merchandise delivered per Company policy and procedure.

- Inspect the truck and required parts and accessories to determine safe operating condition prior to departure from the Hajoca location. Keep truck clean of debris in cab and body.

Picking and Shipping Duties



- Pick material for orders, note quantities picked on the shipping document, assemble and package the materials for shipment/pickup.

- Check picked material against printed ticket to ensure accuracy.

- Complete necessary documentation for customer shipments delivered via third-party carrier.

- Inform immediate supervisor of stock depletions, count discrepancies, or damaged/defective/nonsaleable merchandise that could impact customer service levels.

- Schedule and dispatch deliveries and pickups in an efficient and timely manner.

Receiving Duties



- Upon receipt of a vendor shipment or customer return, obtain the packing slip and count and verify material received. Note received quantities and all shipping discrepancies (overshipments, undershipments, mis-shipments, damage/shorted freight claim) on the packing slip.

- Print and verify the computer receiving documents and receive material in the system or, when applicable, forward the receiving documents to the office personnel for data entry.

- Identify nonstock, special order material and damaged material and store in proper warehouse locations.

- Note all shipping discrepancies on freight carrier's Bill of Lading; initiate freight claims with freight carriers or forward appropriate paperwork to designated employee.

- Assist customers who purchase and/or pick up merchandise at the Profit Center.

- Process and fill Sales Orders generated at the sales counter.

- Maintain, stock and clean the counter sales merchandise and displays.

- Ensure security and controls are in place and upheld to protect Profit Center assets.

- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Knowledge, Skills, and Abilities

All interested applicants must possess:

- Outstanding customer service and verbal communications skills.

- Able to build and maintain a positive working relationship with customers, vendors and co-workers.

- Able to learn and operate (keyboard and mouse) the applicable software system used to process orders.

- Be able to apply and practice safety precautions in a warehouse and material handling environment.

- Know laws, rules and regulations governing driving motor vehicles in general, and commercial vehicles subject to the Department of Transportation regulations in particular.

- Able to safely operate any commercial motor vehicle that has a gross vehicle weight rating (GVWR) of up to 26,000 pounds.

- Able to remain calm and function effectively in stressful, unexpected, and/or emergency situations.

- Read, write, speak, and understand English.

- Be 21 years or older

- High school diploma or equivalent

- A proper and valid driver's license for the vehicle(s) being driven

- A driving record that demonstrates good driving skills in compliance with Company policy

- Must pass a Department of Transportation physical examination before beginning work; to be updated every two years while employed and performing this job function

- Must be able to operate a manual transmission 24' Box and Stake Truck

Our ideal candidate will also:

- Have or quickly develop a comprehensive knowledge of product

- 2 years of experience in warehouse receiving and material handling

- 2 years of experience operating commercial delivery vehicles in all conditions

- Possess the drive to assist team members with other tasks as required

- Possess the ability to safely operate a forklift and other material handling equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sitting (in truck) 60%

Sitting (in chair) 5%

Standing 15%

Walking 20%

Lifting Frequently, up to 100 pounds

Carrying Frequently, up to 80 pounds

Pushing/Pulling Regularly, up to 200 pounds

Strength level Active, demanding

Environmental Conditions


The incumbent is exposed to the following conditions in the job:

Outdoor weather, warehouses with no climate control, potentially hazardous equipment (such as forklift trucks, mechanical lift gates, hand tools, manual material handling equipment, ladders, and rubber retention straps). The Profit Center may stock, sell and use hazardous materials - PVC pipe cement, torch gas, propane gas, solvents, etc. You may be required to handle these materials.

FLSA Status

Non-Exempt (Hourly)

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers, is run by the Profit Center Manager as if it was their own small business. We give you the tools you need to succeed, investing in your personal and professional growth through targeted training programs, and reward team success through our profit sharing opportunities and generous benefits package which includes:

- Medical, dental, vision, and prescription coverage

- 401 (k) and retirement cash account

- Life insurance

- Pre-tax accounts for healthcare and dependent care

- Paid vacation, holidays, and sick time

Interested applicants are invited to apply via our website at http://hajocacareers.silkroad.com . No walk in appointments please.

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (EOE and M/F/D/V.) We are a drug free workplace, with pre-employment drug screening required. Employment is contingent upon successful completion of a background investigation. #MON