Patient Service Representative-Hickory Family Practice - Full-Time Days

As a part of Duke LifePoint Healthcare, our community hospital is being supported with more resources than ever before. Duke LifePoint combinesDuke University Health System'sunparalleled expertise in clinical excellence, quality and patient safety withLifePoint Health'sfinancial resources and extensive operational experience - making our hospital even stronger. Duke LifePoint Healthcare's pledge to our hospital and the communities we serve is quality, expertise and commitment.

• Quality is the cornerstone of Duke LifePoint, and it is the central focus of everything the organization and our hospital strive to achieve.
• Duke LifePoint pledges to bring a wealth of expertise and resources to strengthen the already excellent care our hospital delivers.
• And, Duke LifePoint's commitment is to work collaboratively with our hospital to make our community healthier by strengthening local healthcare delivery for the future.

For more information about Duke LifePoint, visitwww. dukelifepointhealthcare. com.Job Description:

Greeting patients entering the physician practice.

Answering office phones, making appointments.

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges.

Charge entry and patient balance processing.

Distributes information to patients regarding office policies, procedures, and information about the practice, etc.

Explain and enroll patients in the patient portal.

Additional responsibilities as needed.