Customer Service Specialist, Hotel Reservations

Are you looking for a better career opportunity? Well look no further because you've found us.

Who are we? We are IHG (InterContinental Hotels Group). Never heard of us? That's okay, we know you've heard of some of our brands. You've heard of Holiday Inn and Holiday Inn Express right? Those are ours.

How about Crowne Plaza or Kimpton Hotels (Hotel Monaco)? Those are ours too. We also own InterContinental, Hualuxe, Even Hotels, Hotel Indigo, Staybridge Suites, and Candlewood Suites. In all we have over 5,000 hotels worldwide and we are growing all the time.

We have great hotel brands, but its our people that make us elite. We are a company that truly cares about our customers, our colleagues, and our communities. We have been recognized again and again as one of the top employers in Utah and the world because we give our employees room to be themselves and together we deliver Great Hotels Guests Love. We take pride in delivering elite customer service!

So, what do you say? Do you want to join our award winning team in our Salt Lake City Reservations Office? We certainly hope so. Below is a bit more about the role. We genuinely hope you choose to apply.

As a Customer Service Specialists, Hotel Reservations at our Salt Lake City Reservations Office you will:

• Answers calls from guests all over North America interested in staying at any of our hotels
• All calls are inbound (they call us)
• Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs
• Deliver a great customer experience

At IHG's Salt Lake City Reservations Officewe offer a challenging and supportive environment that allows our people to grow. Weve won plenty of employer awards over the years and are most proud of the ones that acknowledge our investment in our people. We were recently named a Wasatch Front Top Workplace for the third consecutive year by the Salt Lake Tribune and IHG was named a worldwide Top Workplace for 2017 by AON.

Our Salt Lake City Reservations Office is located at 1275 West 2240 South in the Metro Business Park. We are a short 5 minute walk from the River Trail Trax Station.

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