Customer Service Representative (592101)

Description

INTERNATIONAL PAPER

JOB TASK LIST

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE

DEPT. CUSTOMER SERVICE REPORTS TO: CUST. SER. MGR.

APPROVED BY: DATE:

SUMMARY: Communicates Customers needs to other departments. Receives Customers orders and complaints over phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Reports to Customer Service Manager.


• Talks with customers and receives orders.


• Fills out order forms, determines price of order and enters order into computer system.


• Updates customer data in computer when changes have been made.


• Initiates complaint investigation form.


• Generates spec card based on customer specification.


• Revises spec card as necessary. Insures that all copies of spec cards have been changed.


• Works closely with sales in order to fulfil customer s needs.


• Estimates price on some orders.


• Prepares estimates.


• Maintains inventory on warehouse items.
  
  
  

  QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  
  
  
  

  EDUCATION and/or EXPERIENCE: High school diploma or general education degree, or one to three months related experience and/or training, or equivalent combination of education and experience.

  
  
  
  

  LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  
  
  
  

  Cust. ser. rep. continued

  
  
  
  
  
  
  
  

  MATHMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to computed rate, and percent.

  
  
  
  

  REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  
  
  
  

  PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  
  
  
  

  While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.

  
  
  
  

  The employee must regularly lift and /or move up to 10 pounds and occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

  
  
  
  

  WORK ENVIRONMENT: The work environment characteristics encountered here are representative of those conditions that are conducive to controlled climate office space work areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  
  
  
  

The noise level is usually moderate.