Global Employee Customer Service Business Analyst

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2. 5 trillion and operations worldwide. The firm is a leader in investmentbanking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones

Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and governmentclients under its J. P. Morgan and Chase brands.

Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR

include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR

Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach toidentifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Througha focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a worldclassemployer. HR Service Delivery (HRSD) is a team of ~750 who execute and support core HR activities for the 260,000+ employees of JPMorgan Chase working in 63 countries.

This role requires the ability to communicate information concisely, both verbally and in presentation form, and the ability to work closely with Senior Management to balance

financial and business goals. General responsibilities are to produce operational reporting and analytics & workforce management forecasting while providing recommendationsto Senior Management regarding financial and operations performance.

Responsibilities include:

Use analytic tools to inform the business of risks and opportunities and prepare detailed business analysis to explain performance results

Design management reporting packages to communicate business result transparency to all constituents

Conduct analytical projects in support of process improvement across multiple teams and resources

Ability to analyze, interpret and translate metric performance across functions and across different lines of business

Ability to package and present key business insight in formal executive presentations

Possess strong interpersonal skills for partnering with various levels of the organization and influencing results

Develop cross-functional knowledge in understanding impact of performance and trends that impact decisions on desired business strategies

Demonstrating strong problem solving skills, especially in a fast-paced environment

Ability to streamline data inputs in order to turn around timely analysis that drives business oversight

Partner with the leadership team to formulate strategies to achieve customer and financial objectives and serve as Business Planning and Analysis lead

Successful candidates must be able to:

Communicate and interact effectively with Executive Management to convey business performance trends

Ability to package and present projections, performance trends, and performance outlooks in an executive format

Ability to analyze, interpret and translate metric performance into business insight

Develop strong relationships and partnerships across functions to execute an integrated planning process

Navigate and negotiate organizational complexities to influence decision makers

Qualifications

Bachelor's Degree with up to 5 years of related experience preferred

Analyzes data for reporting and/or performance (trend) analysis

Develops decisions based on analysis gathered

Prepares complex financial budgeting, billing and business planning analysis/reports

Develops complex reports for clients, internal or external

Makes changes to established policies and required

Exceptional communication, presentation and writing skills

Strong business acumen and demonstrated leadership

Demonstrated understanding of business value drivers and aligning teams