Patient Svc Representative

Overview

We re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you ll feel our supportive community every step of your day, especially the tough ones. We re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Responsibilities:

Greets, instructs, directs, and schedules patients and visitors. Perform a variety of clerical duties for the physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answer incoming calls, sets appointments for patients, and dispatches messages and/or calls for all employees. Monitor and revise physician schedules as appropriate. Perform patient care activities within the scope of data entry/processing and patient account functions. Establish payment plans and collection of payments. Answer questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records, and patient referrals. In communicating with patients, families, visitors, and employees; a caring, friendly, personal, and professional approach is expected. Perform related duties as assigned.

Qualifications:

We re all unique pieces of a puzzle at Mercy, connected together to create a beautiful picture of health. And being the perfect fit for your role requires a specific set of qualifications that you ll bring with you:

• One year experience in a clinic setting or two years in a public contact position
• Education necessary to communicate effectively in written and verbal form
• Must have computer knowledge, typing skills, knowledge of basic math, be able to use a fax/copy machine, and be able to greet patients and answer phones in a pleasant and helpful manner
• Knowledge of business office procedures, medical terminology and insurance procedures beneficial
• Medical office training beneficial
• CPR Certification beneficial