Customer Services Representative Level 3 - Full-time / Part-time

Job Description:

Do you currently have banking, call center, or customer service experience? Are you seeking an entry-level opportunity to add to your resume?

An Awarded Bank is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products, services, and resolve complaints. We are looking for candidates with strong communication and interpersonal skills whom are comfortable with inbound and outbound calls, comfortable with providing additional offers, and can work independently.

What are the Responsibilities?

• Contacting customers and Responding to customer phone inquiries

• Records customer interactions and transactions, with detail

• Obtain and examine relevant information to assess validity of complaints and to determine possible causes

• Solicit sale of new or additional services or products

• Developing, maintaining, and demonstrating knowledge of Bank's products and services

• Identifying opportunities for providing additional support and services

• Closing sales and transactions

Working hours: 40 hrs/wk, 8am-5pm

Skills:

What is the Educational Requirement?

--High school diploma, GED, or equivalent certification

--College education preferred but not required

What additional Abilities are needed?

--Performing in a fast-paced environment

--Successfully multitasking

Any additional, Preferred skills?

--Background in banking

--Call center experience

--Treasury management products experience

--5-7 years of customer service related skills*

--Online banking support

What Testing is required?

--Basic Computer Literacy

--Typing