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Call Center Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Reston, VA Reston, Virginia |
About this job
Job Description:
To provide support for incoming phone and email queries.
To ask questions to determine the full nature of the problem and recommend a solution.
To walk the users through the problem-solving process.
To follow-up with users seeking assistance to ensure the issue has been resolved.
To collect accurate, consistent, and reliable documentation from each call.
To exhibit a high level of dedication and pride in assisting users; to do what is necessary to ensure an accurate and timely resolution is provided.
To carry out other duties as assigned.
Working hours: 8am to 9pm
Skills:
--High School Diploma or GED
--Inbound customer service experience
--Excellent oral/written communication and comprehension skills
--Reliable attendance
--Positive, constructive attitude; able to work well in a team environment
--Ability to interact with survey respondents and co-workers in a pleasant and professional manner
--Advanced troubleshooting and multi-tasking skills
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