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Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Chicago, IL Chicago, Illinois |
About this job
Job Description:
Why work for Enova?
We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That's all due to our excellent Customer Service team, but we need your help to make our team even stronger!
With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.
Are you excited about this opportunity? Read on...
What you'll do as a Customer Service Representative:
Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information
Follow-up on all customer requests via phone, chat and email
Provide loan extensions and process loan payments
Identify, research, and resolve customer issues
Recognize, document and alert the supervisor of trends in customer calls, chats or issues
Recommend process improvements
Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
Apply a professional attitude and image for all internal and external customers
Perform other functions as assigned by management
Working hours: 8am - 8pm
Skills:
You're right for this job if you have:
High school diploma or GED
A stable job history
Proven experience succeeding in a metrics-driven environment
The ability to speak to prior goals and performance metrics
Excellent professional verbal/written communication and interpersonal skills
Flexibility and ability to quickly adapt to change
Show an unyielding commitment to a team and department through an excellent attendance record
Ability to work independently
Computer savvy (word processing, data entry, internet, spreadsheets
Possess intermediate reading, writing, and arithmetic skills
Access to reliable transportation and availability to work evening hours and some weekends
Shifts available:
Must be available to work between the hours of 8am - 8pm
Pay and Benefits:
This position pays a base salary of $14 per hour plus the opportunity to earn competitive incentives
Temp-to-Hire and Direct Hire opportunities available!
Location:
175 W. Jackson, Chicago IL 60604
About Us:
Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.
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