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Customer Support Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Boston, MA Boston, Massachusetts |
About this job
Job Description:
Are you an extremely tech-savvy/professional customer service individual? We have the position for you! The ideal candidate for this role has a Bachelor's degree, recent customer service experience, and has a desire to be in support and sales. This role is responsible for providing a full customer service experience to our existing end users and trial users for a suite of products and software. The shifts are Monday - Friday, falling in the time frame of 7AM - 10PM and the role pays $16/hr. This would be a contract role lasting until March/April 2018.
What's in it for you!*
An dynamic progressive environment with potential for growth
Modern and innovative office in the seaport area with a gym
Walking distance from South Station
Office Snacks and Coffee/Tea readily available!
Responsibilities:
-Generate new and renewal sales by determining user requirements and recommending appropriate products and solutions
-Respond to issues and questions from end users via phone and online channels
-Effectively interact with users of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately
-Provide timely updates to users, colleagues, and management on the status of outstanding issues
-Maintain status of issues in a call-tracking system and follow-up on escalated issues
-Educating users to improve product/feature usage and customer satisfaction
Working hours: Monday - Friday 7AM - 10PM
Skills:
Skills/Requirements:
-Bachelor's Degree REQUIRED
-Excellent customer service skills (verbal and written)
-Previous sales and/or service experience in a fast-paced phone environment
-Ability to work flexible hours (Monday through Friday)
-Familiarity with sales and customer support CRM Applications such as Salesforce. com
-1 year of relevant experience; technical and/-or customer service experience is preferred troubleshooting OSX, Windows 8/Windows 7/Vista/XP/2000, and Windows Server platforms
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