Service Desk Speciailist Jr - Full-time / Part-time

Description:



JOB DESCRIPTION:

SAIC has a contingent hire position available for a Service Desk Specialist Jr. located in Madison, AL. This position is contingent upon contract award. The successful candidate must be flexible in days and hours worked.

The Computer Operator monitors and operates the control console of either a mainframe digital
computer or a group of minicomputers, in accordance with operating instructions, to process data. Work is characterized
by the following:Studies operating instructions to determine equipment setup needed; Loads equipment with required
items (tapes, cards, paper, etc.); Switches necessary auxiliary equipment into system; Diagnoses and corrects equipment
malfunctions; Reviews error messages and makes corrections during operation or refers problems; Maintains operating
record. This operator may test run new or modified programs and assists in modifying systems or programs. Included
within the scope of this definition are fully qualified Computer Operators, trainees working to become fully qualified
- perators, and lead operators providing technical assistance to lower level positions. The Computer Operator I works
under close personal supervision and is provided detailed written or oral guidance before and during assignments. As
instructed, this worker resolves common operating problems and may serve as an assistant operator working under close
supervision or performing a portion of a more senior operator's work.

Qualifications:
CLEARANCE REQUIREMENT:

- This position requires the ability to obtain a DoD Secret security clearance.



REQUIRED EDUCATION:


- High school education or equivalent and 0+ years of technical experience.
- This position requires the ability to obtain Security+ certification.

REQUIRED SKILLS:

- Comprehensive knowledge in the use of personal computers.
- Proven ability in the use of all pertinent software applications.
- Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.
- Must demonstrate customer service, leadership and team skills.
- Experience in desktop and networking support, IT concepts and help desk software.
- Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.
- Must be able to think logically and act decisively in critical situations.
- Ability to distinguish between different types of issue and select the correct source for solution.
- Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.
- Works on assignments that are semi-routine in nature.
- Interacts daily with supervisor, peer groups, and customers.
- Interaction normally involves exchange or presentation of factual information.

DESIRED EDUCATION:

- Associates Degree and 1 year of related experience preferred.

DESIRED SKILLS:

- Active Directory, Anti-virus, VPN, Avaya, Novell, web support and development.