Service Technician (Truck Center)

Description

This individual will be responsible for the effective repair of machinery and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the service technician may work under direct supervision.

Specific duties include:

• Follow all safety rules and regulations in performing work assignments.
• Perform diagnosis and repair.
• Perform reconditioning and repair of all machine systems and components.
• Identify and implement solutions for customer service opportunities in the dealership s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealership s area of responsibility.
• Prepare all reports and forms required in conjunction with work assignments.
• Conduct self in the presence of customers so as to present a professional image of the RDO Truck Centers.
• Perform other duties as requested by the Service Manager and assist other department personnel to ensure customer satisfaction.
• Participate in any and all appropriate training.
• Attend all RDO Truck Centers functions and meetings.
• Follow all policies and procedures as specified in company manuals and as directed in the employee handbook.

• Excellent mechanical skills
• Set of tools
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Excellent oral communication and written skills
• Strong organizational skills
• Graduation from related diesel technology program (preferred)