Traveling Customer Support Specialist

Position Description

Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on providing on-site consulting support to approximately 50-70 automotive dealerships within an assigned region.

As a Customer Support Specialist, you will be responsible for providing high level customer support at the automotive dealership location. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential.

Customer Support Specialists work from a home office and will be provided a company car, iPhone, laptop and printer-scanner-copier equipment.

Training:
Paid Training! This role will begin with an intensive five (5) month paid training program located at our office in Houston, TX. Trainees living outside of Houston, TX will be provided a furnished corporate apartment during the training period. Training for this role will consist of classroom instruction and online courses that provide in-depth product training as well as automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements:

• Ability to build strong customer relationships
• Ability to travel between 15-30% of the time overnight depending on assigned territory
• Bachelor s degree
• Excellent time management and organizational skills
• Strong written and verbal communication skills