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Call Center Manager - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | New York, NY New York, New York |
About this job
Job Description:
Randstad is hiring! We are seeking a Call Center Supervisor for one of our customers in Queens. You will act as a key management team member responsible for all communications with clients and shareholders who are assigned to the Call Center. You will lead all operations related to client interactions supporting the Transfer Agent. You will ensure that the operations meet client requirements, and handle the communications with each client. You will participate in running the budget and resource allocation, and the execution of the Call Center plan.
Working hours: M-F
Skills:
Create Call Center Handbook - Guidelines for both Call Center reps and supervisor
Training of staff: observe all staff and ensure calls are being answered professionally and correctly.
Observe and review current call center process and provide recommendations to make the process more efficient and streamline the process based on the technology we have.
Provide weekly reports on what has been observed and recommendations. One example of notes to be included in the weekly updates in addition to recommendations & observations is: if the Call Center Supervisor provided supervision to a call center rep the report should include notes on what was wrong and what was the solution. These notes will be used to learn what the core problems are in the call center from a Professional's point of view.
The ideal candidate should be bilingual English and Spanish and have excellent communications skills verbal and writing. The position is temporary, 3 month assignment and is located in Jackson Heights Queens Mon-Fri 9am to 6pm (Sat 6am - 2pm) Saturday hours may vary.
We hope you're excited about this opportunity. To take the next step, please apply today or send your resume to Michael. Anderson2@randstadusa. com!
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