Client Service Specialist II - Full-time / Part-time

The Client Services Specialist II role is to provide support and maintenance within the organization s desktop computing environment. This includes, but not limited to, installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. The Client Services Specialist II will also serve as dedicated escalation support for the Client Services Specialist I role, which includes assistance in answering the phone and assisting customers as required based on demand. The candidate will be required to resolve escalated issues from the Client Services Specialists I I and be able to work with Systems and Network Engineers. The candidate in this role will provide on-site support for hospitals in the LCMC Health system.
Job Specifications - Knowledge and Skill
Required:
1. Extensive knowledge of personal computer and virtual desktop platforms, operating systems, configurations, network communications, and peripherals. In depth knowledge of Windows 7 is required.
2. Excellent problem solving and troubleshooting abilities.
3. Software distribution software suite experience.
4. Virus control software experience.
5. Microsoft active directory.
6. Microsoft Office and other MS Office products.
7. Excellent interpersonal skills.
8. Excellent communications and documentation skills. Ability to recognize and escalate system-wide problems and communicate impact.
9. Ability to learn quickly
Job Specifications - Education and Experience
Required: High School Diploma Required; Associate s or higher degree preferred
3 -5years experience in the technology area required
Experience: equivalent combination of education and experience.
Microsoft Certification(s): any applicable Microsoft certification is highly preferred.