Call Center

Job Description:

Up 20 positions available 3 shifts available (1) 9:00 am -5:00 pm others 1:00 pm - 9:00 pm and 4:00 pm -12:00 am

Job Overview: We have a national company who specialize in care management and nursing support services. The Customer Service Representatives (CSRs) team will operate in a call center environment, dedicated to timely, thorough, and compassionate member care. In this structured inbound/outbound high call center environment, CSRs are responsible for scheduling, data entry, provider relations for all lines of business.

Working hours: 4:00 pm -12:00 am 1:00 pm -9:00 pm

Skills:

Responsibilities

• Consistently provide members with exceptional customer service. Actively listen to customers and respond appropriately while following a call script

• Utilize the company's computer system to look up and record information regarding a member's account. Ability to use multiple software systems while speaking with members

• Held to data integrity performance standards. Contribute to a team effort to meet or exceed service, production and quality goals

• Meet and exceed daily, weekly and monthly performance goals. Schedule members' appointments according to the providers' availability and geographic area they cover

• Communicate with providers via email or phone. Provide a high level of service to both members and providers.

Skills

• Creative problem solving within a team environment

• Flexibility and willingness to change as business needs change within the division

• Excellent communication skills

• Highly motivated, high energy level

Requirements:

College degree or comparable experience preferred

2 plus years of successful work experience in a customer focused environment, direct customer contact via phone preferred

CRM "Customer Relationship Management" system experience preferred

Excellent organizational, problem solving, communication and interpersonal skills

Healthcare and/or sales experience preferred