The job below is no longer available.
You might also like
in Glens Falls, NY
- $49,000 to $59,000
Verified per year Verizon • 4h agoJust posted Urgently hiring Use left and right arrow keys to navigate - $49,000 to $59,000
Verified per year Verizon • 4h agoJust posted Urgently hiring Use left and right arrow keys to navigate 
$63est. per hour Domino's Pizza - 3055 • 16d agoUrgently hiring 3 mi Use left and right arrow keys to navigate- $19.38
Verified per hour Skidmore College • 3h agoUrgently hiring 16.4 mi Use left and right arrow keys to navigate - $20.22 - $23.00
Verified per hour Skidmore College • 3h agoExcellent pay Urgently hiring 16.4 mi Use left and right arrow keys to navigate
Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Glens Falls, NY Glens Falls, New York |
About this job
Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Summary
Under direct supervision, builds and maintains effective relationships primarily with customers, handling a high volume of inbound calls. As a trainee, provides telephonic customer service at a level consistent with Travelers' Business Center quality and productivity goals. Assists customers and agents with quotes, policy inquiries and changes, billing questions and technical support. This job does not manage others.
Primary Job Duties & Responsibilities
Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts. Responds to customers/agents requests for quotes or changes to existing policies. Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Resolves service-related complaints and complex calls with guidance from others on more complex calls. Assist customers with simple intent calls. Acts as online billing systems and agency portal website expert to provide proactive agency and customer support. Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. Ensures current and complete documentation of account notes. Other duties as assigned
Minimum Qualifications
High school diploma or GED. Previous customer service experience.
Education, Work Experience & Knowledge
Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred
Education, Work Experience & Knowledge
Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred. Previous customer service experience preferred.
Job Specific & Technical Skills & Competencies
navigation experience. Customer service: Must be able to meet quality and customer experience expectations. Ability to diffuse and assist irate callers. Communication skills: Exceptional oral and written communication, keyboard, and system navigation skills. Problem solving and decision making: Good decision making skills to handle requests, resolve issues and develop risk based on company guidelines. Seeks assistance on non-routine matters.
Environmental/Work Schedules/Other
Hours 9:00am to 6:00pm
Some Weekend work hours (Occasionally) Holiday work hours Occasionally (Federal and religious)
Salary is $33,000/year + top performers can earn a bonus of up to $12,000/year!
Preferred Qualifications
Pay premium offered for those who meet bilingual (Spanish/English) fluency.
Physical Requirements
Operates standard office equipment (Continuously) Sitting (can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)
Licensing or Certificates
Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Summary
Under direct supervision, builds and maintains effective relationships primarily with customers, handling a high volume of inbound calls. As a trainee, provides telephonic customer service at a level consistent with Travelers' Business Center quality and productivity goals. Assists customers and agents with quotes, policy inquiries and changes, billing questions and technical support. This job does not manage others.
Primary Job Duties & Responsibilities
Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts. Responds to customers/agents requests for quotes or changes to existing policies. Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Resolves service-related complaints and complex calls with guidance from others on more complex calls. Assist customers with simple intent calls. Acts as online billing systems and agency portal website expert to provide proactive agency and customer support. Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. Ensures current and complete documentation of account notes. Other duties as assigned
Minimum Qualifications
High school diploma or GED. Previous customer service experience.
Education, Work Experience & Knowledge
Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred
Education, Work Experience & Knowledge
Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred. Previous customer service experience preferred.
Job Specific & Technical Skills & Competencies
navigation experience. Customer service: Must be able to meet quality and customer experience expectations. Ability to diffuse and assist irate callers. Communication skills: Exceptional oral and written communication, keyboard, and system navigation skills. Problem solving and decision making: Good decision making skills to handle requests, resolve issues and develop risk based on company guidelines. Seeks assistance on non-routine matters.
Environmental/Work Schedules/Other
Hours 9:00am to 6:00pm
Some Weekend work hours (Occasionally) Holiday work hours Occasionally (Federal and religious)
Salary is $33,000/year + top performers can earn a bonus of up to $12,000/year!
Preferred Qualifications
Pay premium offered for those who meet bilingual (Spanish/English) fluency.
Physical Requirements
Operates standard office equipment (Continuously) Sitting (can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)
Licensing or Certificates
Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
Your Privacy Choices