HR Customer Service Representative

Job Description:

HR Service Center Representative

Are you comfortable handling complex inquiries in a call center environment? This is the perfect opportunity to broaden your experiences at a well established company located in Schaumburg, IL.

Job Summary:

Supports HR processes and help maintain employee database. Answers incoming calls with inquiries from existing and previous employees regarding benefits, payroll or other HR initiatives.

Typical Duties:

-Obtains employee information by answering telephone calls; verifying information.

-Helps quickly find the correct answer to all employee benefit, payroll or policy inquiries.

-Determines correct parties to best address inquiries and route appropriately.

-Informs employees by explaining procedures; answering questions; providing information.

-Updates job knowledge by studying new process descriptions; participating in educational opportunities.

-Ensures all documentation and employee information is accurate and current.

Business Professional

Monday-Friday 9 am-6 pm

Pay Rate: $16-$21

Located in Schaumburg, IL

Working hours: 9am-6pm

Skills:

Skills:

----- Strong ability to multitask

----- Strong written and verbal communication skills

----- Strong problem resolution skills

----- Strong Computer Skills

----- Ability to handle pressure in a high volume call center

----- Empathy, patience and consistency

----- Experience with HR, benefits and policies

Qualifications:

High School Diploma or Equivalent

1+ years of experience in a Call Center Setting (specifically where call routing and inquiry tracking occurs daily)

1+ years of experience with HR, benefits and policies

At Randstad, we pride ourselves in the ability to help you find the right match in your next position. Please contact me, Maggie Vnuk, if you are interested in this opportunity. Please feel free to send me your resume at maggie. vnuk@randstadusa. com- I look forward to hearing from you today!