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Senior Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | New York, NY New York, New York |
About this job
Overview
East West Bank is currently seeking a Senior Customer Service Representative (SCSR). These are representatives who process transactions and introduce bank s products/services at the teller line. The candidate will demonstrate East West Bank s Vision, Mission, and Values through words and actions. You will Enhance customer satisfaction by warmly greeting customers, consistently engaging, and connecting with customers.
#CB
Responsibilities- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
- Bilingual Chinese, Mandarin/Cantonese preferred
- At least one year of recent customer service experience
- At least one year of recent cash handling experience
- At least one year of previous teller experience
- At least one year of previous new accounts experience in a banking institution
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
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