Customer Service Representative - Full-time / Part-time

Teamwork. Integrity. Dedication.

Together, we make a difference.

Do you enjoy helping others? Is working in a Customer Service position rewarding to you? Would you like a job that allows you to make a positive impact on someone's day? If so, join our AAA team.

Who is AAA?

As North America's largest motoring and leisure travel organization, AAA provides more than 15 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services.

Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.

If you thrive in a team environment we would encourage you to apply! AAA Northern New England is growing and has immediate full-time and part-time positions in our newly renovated Call Center, conveniently located off route 295 next to Back Bay and Portland Trails.

Make AAA your next career move.

What you'll do:

As an Emergency Roadside Specialist you are bringing your expertise to a best-in-class organization that is passionate about delivering legendary service to our members. As a representative of this team you will:

• Exceed member expectations by demonstrating concern for member safety.
• In a fast paced call center environment process member requests for roadside assistance.
• Keep members informed of the status and progress of their requests.

What you'll bring:

• A passion for helping people and exceeding their expectations.
• The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.
• Ability to succeed in a structured coaching and goal oriented environment.
• Commitment to completing the entire training schedule without interruption.
• Call center experience preferred, but not mandatory. Prior customer service work in any field is preferred.
• Excellent written/verbal/computer skills.
• High School diploma, GED or equivalent.
• Successful completion of Auto Club pre-employment assessments, background and drug screenings.

What's in it for you:

• Starting pay is $13.00 per hour plus an 8% differential for 2 nd shift.
• Opportunity to qualify for a $.50 increase per hour after six months of successful time in position.
• A newly renovated facility including free parking, bike racks and vending options for all employees
• Paid training to prepare you to provide legendary service to our members.
• A fun, positive work environment with support from management and colleagues
• Career development towards advancement opportunities
• 90% of Manager promotions come from within AAA.
• Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses.
• Our wide range of departments/product lines and geographical markets create exceptional career path opportunities.

Benefits for Full-Time Employees:

• Performance based incentives

* Health coverage for medical, dental and vision

• Paid time off (vacation, illness, holiday and flex days)
• Pension, 401k retirement savings plan, wellness incentive program
• Life insurance
• Disability coverage
• Robust employee reward / discount program

"Creating members for life by exceeding our members' expectations through valuable products and legendary service."

AAA is an Equal Opportunity Employer