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Customer Service Representative II - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lombard, IL Lombard, Illinois |
About this job
Description
The Financial Risk Management team is looking for a result driven Medical Record Invoicing Specialist! This role entails the processing of medical record payments to various suppliers in our provider network while cross referencing contractual payment
terms. Additionally, this role would include composing financial reports, analyzing data and providing high level summaries to management and vendors.
We are looking for someone who enjoys customer service, the ability to build rapport with external customers, and daily interaction with Health systems, Facilities, and Medical Record Copy vendors. Such communication may require disputing fees while providing
the opportunity to educate our supplier network on contractual payment terms.
If you are customer centric, results driven, and enjoy data entry this is the role for you!
Ability to work in a fast pace/production driven environment.
Responsible for quality data entry of medical record fees.
Acts as an escalation point to retrieve outbound medical record requests for which payment has been made.
Determines appropriate outreach per internal indicators i. e. volume, high dollar, and aging buckets.
Reports, tracks, trends potential barriers i. e. reasons records cannot be retrieved due to inaccurate payment remit.
Thoroughly documents outbound communications, and follows proper routing procedures.
Maintains quality results and attention to detail.
May be responsible for other related tasks per management discretion.
Ability to retrieve reports from a variety of sources and format accordingly.
Requirements
Minimum 2 years in office environment required
Minimum 2 years in Healthcare Industry or Customer Service
Proficiency with the various functions of Microsoft Word and Excel
Ability to create, analyze, and assess spreadsheets and pivot tables required
Organized, & Effective Communicator
Ability to perform and act on root cause analysis
Ability to ascertain issues from limited data
Ability to anticipate and provide quick resolution to issues
Ability to identify patterns or underlying issues to recurring problems
Ability to interface with all levels including internal leadership and external clients
Ability to use computer hardware, software, and peripherals related to job responsibilities, including MS Office and Fax
Ability to work independently as well as part of a team
Ability to multi-task, prioritize, and manage time
The Financial Risk Management team is looking for a result driven Medical Record Invoicing Specialist! This role entails the processing of medical record payments to various suppliers in our provider network while cross referencing contractual payment
terms. Additionally, this role would include composing financial reports, analyzing data and providing high level summaries to management and vendors.
We are looking for someone who enjoys customer service, the ability to build rapport with external customers, and daily interaction with Health systems, Facilities, and Medical Record Copy vendors. Such communication may require disputing fees while providing
the opportunity to educate our supplier network on contractual payment terms.
If you are customer centric, results driven, and enjoy data entry this is the role for you!
Ability to work in a fast pace/production driven environment.
Responsible for quality data entry of medical record fees.
Acts as an escalation point to retrieve outbound medical record requests for which payment has been made.
Determines appropriate outreach per internal indicators i. e. volume, high dollar, and aging buckets.
Reports, tracks, trends potential barriers i. e. reasons records cannot be retrieved due to inaccurate payment remit.
Thoroughly documents outbound communications, and follows proper routing procedures.
Maintains quality results and attention to detail.
May be responsible for other related tasks per management discretion.
Ability to retrieve reports from a variety of sources and format accordingly.
Requirements
Minimum 2 years in office environment required
Minimum 2 years in Healthcare Industry or Customer Service
Proficiency with the various functions of Microsoft Word and Excel
Ability to create, analyze, and assess spreadsheets and pivot tables required
Organized, & Effective Communicator
Ability to perform and act on root cause analysis
Ability to ascertain issues from limited data
Ability to anticipate and provide quick resolution to issues
Ability to identify patterns or underlying issues to recurring problems
Ability to interface with all levels including internal leadership and external clients
Ability to use computer hardware, software, and peripherals related to job responsibilities, including MS Office and Fax
Ability to work independently as well as part of a team
Ability to multi-task, prioritize, and manage time
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