Customer Service Representative

JOB RESPONSIBILITIES:

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Responds to customer inquiries.
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
• Completes special projects and other duties as assigned.

Minimum Requirements:

Education: H. S. Diploma or Equivalent

Experience: 3 years inside sales or customer service experience

Skills:

• Basic PC Skills,
• Good Communication Skills

Preferred Qualifications:

Education: College Degree in Business or Aviation; College Level Courses

Experience: 3 years sales, customer service, warehouse or maintenance experience in the aerospace/aircraft parts sales, distribution and/or mfg.

IndustryCertifications: A&P Certification and/or Private Pilot's License