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Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Olathe, KS Olathe, Kansas |
About this job
Description
Position Description:
AIG Shared Services has an opportunity for a Personal Accident Claims Representative, Customer Care Information Center (CCIC).
The key responsibilities for this position are as follows:
Respond to questions, concerns and information requests via telephone regarding a variety of issues from internal and external parties, to include claimants, insured s, brokers, claims adjusters and vendors.
Obtain information through research of internal systems or requests from external sources.
Ensure customer needs/requests are addressed and resolved promptly and completely.
Position Requirements:
A minimum of a high school diploma or equivalent (Some college is preferred)
Excellent communication and professional customer service skills
The ability to work independently
Must have strong attention to detail and problem solving skills
Knowledgeable of MS Outlook, Word and Excel
Insurance experience is preferred
Successful candidate will be asked to cross-train in other processes in order to achieve individual goals and organizational needs
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