Flexible Service Representative

JOB RESPONSIBILITIES:

• Interact with customers at counters to offer assistance
• Manage the rental line to ensure customers are serviced by the next available Rental Agent
• Greets customers, completing the necessary rental and location information, while disclosing rates, terms and conditions of rental, obtaining customer initials and signatures on contract
• Sells customers incremental sales products (e. g. coverage, toll passes, pre-paid fuel, etc.), explaining the value and cost, enabling the customer to make an informed decision
• Liaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle options
• Provide general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when required
• Periodically may be required to move vehicles, or assist in other operational functions (e. g. supporting Kiosk/Return operations)
• May be required to assist customers with luggage into and out of vehicle
• May have to support vehicle cleaning upon return
• Other duties as required

Qualifications:

• High school diploma or GED required
• Minimum 1 year in car rental industry preferred, or relevant experience in a customer service environment
• Exceptional interpersonal and relationship building skills required
• Demonstrate strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Must have the ability to manage stressful or unusual situations in order to maintain good customer service
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications
• Must be willing to wear company uniforms
• Must be at least 21 years old, have a valid driver s license with an acceptable driving record
• Pass pre-employment background and drug screens.
• Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus