Customer Service Representative

Description

Cox Automotive is currently looking for a high energy CustomerService Representative for our Outbound Call Center with strong phone andcommunication skills to join our team in Dallas, TX.

Xtime's teams are comprised of versatile, hardworking, andcreative thinkers with diverse skill sets who can adapt to the rapid changes inthe automotive and technology industries. Our professionals are committed tochanging the way people shop for and purchase vehicles through our connecteddigital software solutions. Our hours of operation are 9:00 AM - 8:00 PM,Mon - Sat.

The Xtime Outbound Dallas Call Center is a close-knit team andbrings a collaborative and upbeat spirit to the workplace. Were looking forlong-term, committed employee/s that want to enjoy the security of a stablejob, as well as fantastic benefits like a casual work environment, healthinsurance, and tuition assistance with the potential for future career growthas our company expands locally. Work shifts start in the late morning and gothrough early evening, and some Saturday shifts will be required.

A Xtime's Customer Service Representative is responsible forhandling all follow-up outbound phone calls for Declined Services callcampaign. Appointment scheduling and some document processing for customerswill be required as well. This person is, in some cases, the personal touch toour clientele, so awareness of that marketing role and an appreciation forsuperb customer experience is necessary.

• Effectively handle outbound phone calls on behalf of Nationwide dealerships to follow up on recent Declined Services
• Accurately document customer comments in a clear and detailed way to ensure dealerships understand how the customer experience was using Five9 and VinSolutions platforms
• Update existing customer information
• Provide customers with product and service information
• Research required information using available resources
• Enter new customer information into system
• Notifies customers of they Declined Services and encourage them to visit the service department
• Schedule Declined Services appointments in Xtime platform
• Performs other duties as require

Qualifications

• High School Diploma or Equivalent
• 2 years of experience
• Experience working in customer service is preferred, call center experience ideal
• Polish and professionalism
• A commitment to the job, reliable, and interested in launching a dynamic career
• Types at least 40 wpm
• High energy level, problem-solver mindset
• Excellent verbal, written and listening skills
• Positive, can-do attitude

About Cox Automotive

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader, Dealer.com, Dealertrack, Kelley Blue Book, Manheim, NextGear Capital, vAuto, VinSolutions, Xtime, incadea and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com .

Organization: Cox Automotive

Primary Location: US-TX-Dallas-13737 Noel Rd

Employee Status: Regular

Job Level: Intern/Co-op

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing