Customer Service Lead - Healthcare Focus - TRICARE Expert - Full-time / Part-time

You will:

• Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
• Support and/or lead workstreams on engagements related but not limited to Financial Operations, Supply Chain. and Project and Acquisition Management
• Contribute to deliverables and review the work of others for quality and accuracy
• Demonstrate an understanding of the client environment and overall project scope

The Team
Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping Federal government initiatives today. Deloitte s Federal practice is passionate about making an impact with lasting change. Carrying out missions in the Federal practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Federal marketplace.
Qualifications
Required:

• Typically has 5 or more years of consulting and/or industry experience
• Minimum of three years with experience managing a customer service team of subject matter experts with area knowledge of health care benefits and related policy.
• 7 years of total experience working in a healthcare customer service environment.
• Ability to work independently
• Ability to manage small engagements or work streams and multiple team members with confidence
• Professional oral and written communication skills
• Strong problem solving and troubleshooting skills with experience exercising mature judgement
• Excellent teamwork and interpersonal skills
• Ability to obtain and maintain the required clearance for this role

Preferred:

• Prior professional services or federal consulting experience
• Bachelor s Degree
• Customer Service Lead shall have knowledge of the TRICARE health plan and the skills and ability to manage beneficiary/customer support staff that responds, day-to-day, health care benefit questions relating to claims/payment, provider locations, coverage and coordination of benefits, etc.
• Experienced overseeing the quality, timeliness and accuracy of customer service tasks and final products and activities, ensuring plain language is consistently applied among all products and each customer interaction.