Customer Service Rep

Responsible to act as liaison between the customer and the company to address needs, inquiries and issues. This includes but is not limited to sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the divisions delivery performance and maintaining ISO9000 documents for the Customer Service function.

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Responsibilities

Primary contact for all customer communications

Process RFQs, follow to completion

New product launch, coordination and management

Sales order administration

RMA process

Reporting: Update customer complaint log as needed, Delivery Performance, EW open order reports, customer open order reports as required

Assist other departments as needed

Complete all corporate training requirements

Comply with ISO-9001 quality standard

Set and track personal & business goals

Qualifications

AS degree or 3-5 years experience in customer service/account management related function

(Note: above may be waived at department managers discretion)

Strong written and verbal communications

Experience in an electronics-manufacturing environment

Demonstrated experience with Windows and MS-Office (MS-EXCEL, MS Word)

Ability to manage multiple tasks effectively

Strong attention to detail

Closing Statement

EIS, Inc., (a subsidiary of Genuine Parts Company) is a North American Distribution leader in process materials, production supplies and industrial motor repair products to the major markets it serves. We proudly support our customers in Original Equipment Manufacturing (OEM), Electrical Apparatus (Motor) Repair, Electronic Assembly markets, and much more.

We offer a comprehensive network to our customers with nearly 40 strategically placed stocking locations, totaling more than 680,000 square feet of warehouse space across North America, including Canada and Mexico. We also operate in Carolina, Puerto Rico with plans to expand into other Caribbean countries. Our international staff is fluent in the languages of growing economies outside of North America.

As a market leader, EIS focuses on customer needs, empowers its employees, and invests in inventory and process efficiencies that benefit its customers. Our people, products and processes make EIS, Inc., one of the most valued businesses within the Genuine Parts family.

EIS is constantly growing and always looking for diverse, talented individuals seeking a career challenge.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.