Franchised Executive Housekeeper

Additional Information: This hotel is owned and operated by an independent franchisee, The Colonial Williamsburg Foundation. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

An excellent career opportunity for an Executive Housekeeper is available at our Williamsburg Lodge and Conference Center! 

This beautiful guest and conference facility, located in the heart of historic Colonial Williamsburg, combines the ambiance of American folk art motif with contemporary comforts and conveniences.  Many of the 325 guest rooms feature cypress paneling, hardwood floors and rocking chairs.  Families and conference attendees fully appreciate the spacious rooms in the Tazewell Wing.

As the Executive Housekeeper, you will supervise the day to day operations and future planning of the Housekeeping Department.

Responsibilities (not all-inclusive):

• Training, productivity, purchasing, consistency of employee relations, supervision of housekeeping supervisors, room inspection, cleaning and maintenance standards.
• Coordinate the activities of the housekeeping supervisors and employees to ensure that the operation is run consistently and to standard.  Plan work schedules for supervisors/employees and special projects. Oversee the housekeeper daily assignment and ensures it is consistent and fair. Communicate with the supervisor team, counsels supervisors, and assists supervisors in counseling employees.
• Plan daily, weekly and monthly to maintain and improve the property and operations. Schedule special cleaning/maintenance projects with housekeeping, maintenance, and outside contractors.  Block guest rooms and function rooms out-of-order with the Front Office to accomplish key projects.
• Hold departmental meetings with staff, supervisors, and outside departments to improve operations.  Monitor and attend supervisor and employee section meetings.  Inform the department on upcoming events and opportunities.
• Inspect rooms daily, randomly, and with/without housekeeping supervisors.   Ensure all cleaning, maintenance, and guest service standards are met.  Document inconsistencies and bring to the attention of supervisor for immediate improvement.
• Improve the product: develop new cleaning systems to ensure a five-star guest experience, investigate and purchase new products for the department and for guest rooms, develop new and improved guest services and improve productivity.
• Ensure that linen inventories and pars are properly maintained.
• Lead and develop new training including re-training, houseman training, and project training.
• Improve upholstery cleaning, carpet repair, furniture refinishing, painting/wallpapering, bathroom fixture repairs, bedspread cleaning/repair programs to ensure hotel standards are kept. Responsible for daily, weekly, monthly control of laundry and linen. Communicate and ensure that laundry/linen service is according to standard.
• Work with Front Office to improve status communications.  Ensure guest rooms have been properly cleaned and are ready for occupancy. Coordinate daily guest in-house check-out reports, etc. to provide staff with information so they can service the guests.  Responsible for the Lost and Found department and responding to guest inquiries.
• Meet with General Manager to discuss goals, projects, and progress.
• Meet payroll and expense budgets.  Review budgets with General Manager and make operational adjustments as necessary.

An Associates Degree from an accredited college/university preferably in Hotel Management or similar field with 2 - 5 years hotel rooms experience in a 4-5 star hotel/resort  

• 2 - 3 years as an Executive or an Assistant Executive Housekeeper  
• Professional knowledge of sanitation, cleaning equipment, cleaning products and their proper use
• Strong written and verbal communication skills
• Possess the skills necessary to prepare formal written documents, spreadsheets, and analyses using related computer hardware and software; experience with custom computer software applications
• Ability to work flexible schedules, including nights, holidays, weekends
• Demonstrated ability to improve service, guest comfort and standards
• Proficient in maintaining world-class standards by holding employees accountable for the same standards
• Demonstrated ability to analyze, observe, and problem solve
• Demonstrated experience in a leadership role where problem solving, handling conflict, conducting appraisals, counseling/coaching employees and working with a team were required
• Demonstrated ability to perform at the highest levels of professionalism and service
• Ability to handle multiple projects and meet deadlines
• Ability to exercise discretion, tact and courtesy while interacting with guests and staff members

Preferred:

Certified Executive Housekeeper (CEH) designation; four-year degree in Hotel Management or other related field

STANDARDS: Maintain a positive, enthusiastic outlook; smile and greet guests, employees, managers, and supervisors; show respect for and cooperate at all times with those for whom and with whom you work; report to work as scheduled and on time; meet appearance standards; perform assigned tasks accurately and on time.

This company is an equal opportunity employer.

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