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Call Center Representative FT - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Philadelphia, PA Philadelphia, Pennsylvania |
About this job
Description:
Job Summary:
Under the direction of the Manager, schedules appointments and procedures per practice protocols. Collects accurate and complete patient demographic information including insurance and authorization / referral requirements. Assigns CPT codes for ordered studies. Receives and transmits information as needed. Explains and coordinates exam / prep protocols.
(Responsibilities) Skills & Abilities:
As a call-center agent for the centralized scheduling department, must consistently deliver the following attributes:
Excellent telephone etiquette.
Courteous answering of in-coming calls.
Professional identification of self and SCHC / SCPA.
Proper transfer of calls with an appropriate introduction
Willingness to contact referring physicians and other healthcare facilities on behalf of the patient
Positive attitude and self control in dealing with difficult callers and situations
Accuracy in populating demographic information and scheduling comments
Exhibit at remedy approach to cancellations, appointment gaps and rescheduling activities
Obtain and record updated demographic information at time of scheduling
Communicate proper protocols for all modalities
Follow established scheduling procedures
Other Required Duties:
Must consistently demonstrate positive customer service skills. Must utilize proper medical terminology. Acts as a resource contact to communicate and coordinate appointment changes among the various practice sites. Understand and implement departmental policy and procedures. Must be able to interact positively with physicians, patients and co-workers. Must be able to assimilate multiple pieces of data to accomplish required
Qualifications:
Training & Education:
High School Diploma
Experience:
Experience in scheduling appointments in a medical office or healthcare organization. Verbal interactions with physicians, patients or parents in a healthcare environment. Utilization of an automated system for scheduling highly desired.
Supervisory Responsibility:
None
Required Licenses:
None
Job:Non-Clinical/AdministrativePrimary Location:Philadelphia, PennsylvaniaHospital Location:SCHC PediatricJob Type:Full-timeShift Type:Days
Job Summary:
Under the direction of the Manager, schedules appointments and procedures per practice protocols. Collects accurate and complete patient demographic information including insurance and authorization / referral requirements. Assigns CPT codes for ordered studies. Receives and transmits information as needed. Explains and coordinates exam / prep protocols.
(Responsibilities) Skills & Abilities:
As a call-center agent for the centralized scheduling department, must consistently deliver the following attributes:
Excellent telephone etiquette.
Courteous answering of in-coming calls.
Professional identification of self and SCHC / SCPA.
Proper transfer of calls with an appropriate introduction
Willingness to contact referring physicians and other healthcare facilities on behalf of the patient
Positive attitude and self control in dealing with difficult callers and situations
Accuracy in populating demographic information and scheduling comments
Exhibit at remedy approach to cancellations, appointment gaps and rescheduling activities
Obtain and record updated demographic information at time of scheduling
Communicate proper protocols for all modalities
Follow established scheduling procedures
Other Required Duties:
Must consistently demonstrate positive customer service skills. Must utilize proper medical terminology. Acts as a resource contact to communicate and coordinate appointment changes among the various practice sites. Understand and implement departmental policy and procedures. Must be able to interact positively with physicians, patients and co-workers. Must be able to assimilate multiple pieces of data to accomplish required
Qualifications:
Training & Education:
High School Diploma
Experience:
Experience in scheduling appointments in a medical office or healthcare organization. Verbal interactions with physicians, patients or parents in a healthcare environment. Utilization of an automated system for scheduling highly desired.
Supervisory Responsibility:
None
Required Licenses:
None
Job:Non-Clinical/AdministrativePrimary Location:Philadelphia, PennsylvaniaHospital Location:SCHC PediatricJob Type:Full-timeShift Type:Days
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